Frequently asked questions

Click on the questions below

We are happy to consider visiting any type of animal, providing you feel confident that you can detail all of your pet’s requirements.

Basically the meeting is for you to meet us and for us to meet your pet.

We like to run through the routine you would like us to follow during the visits, just to make sure there is nothing unusual that we might not have done before.

We will also explain about the information you will need to provide us with if you wish to book with us.

You don’t have to decide there and then about making a booking,as we will hold your visit dates for 24hrs after the meeting.

We do not share your information with any third parties.

We are happy to administer medication to your pet providing you can give suitable directions and your pet is happy to oblige.

You need to leave sufficient food, litter etc. to cover the duration of the visits.
Everything else we need, we will bring with us.
If you have specific cleaning products etc. you wish to be used, please make us aware of this and detail where they can be found.

Yes, if you inform us of the delay.
We always keep your key until you notify us that you are home.
This way, if you are delayed, we can arrange additional visits at your request.
Any such additional visits will be charged at the same rate as the original agreement.

We require 24hrs notice, by email, of your early return.
By doing this you will avoid having to pay for unnecessary visits.
If we don't receive this notice and we arrive for a visit, then you will still be charged for this visit, but we will cancel any further outstanding visits.

We do operate a free, fully insured key holding scheme.
This helps us as it saves us having to arrange to collect keys from you in the future and additionally benefits you, in the event that you ever lose your own keys.
Participation also means that you will not incur any key collect / return charges.

Your keys are coded without any address information on them and stored in a non-mobile safe.

Please contact us about availability and prices.

When we carry out an initial meeting we will complete a Visit Information Form which details your pet’s routine along with vet details and emergency contact information etc.

Any such emergencies would be treated in the same way as we would in our own home, by trying to prevent further damage.
Following this, we will notify you of the problem.

We always ask that sufficient food is left for the duration of the visits.
However, should there be a problem we would of course buy more food and provide you with a receipt for reimbursement at the end of the visits. 

We do not use logos etc. on our vehicles or clothing to ensure that we attract as little attention as possible during visits and to give the appearance of normal family comings and goings.

Yes. This is one of the free services we can provide during visits, as well as moving mail etc. away from your front door, putting your dustbin out on bin day, putting on lights, drawing curtains and also buying essential provisions for your return.

Our prices are based on the time spent per visit.
We do not charge extra for additional pets that belong to the same household, providing we feel all the duties can be carried out safely during the allotted time.

Yes. Please contact us to discuss prices.

Yes. Please contact us to discuss prices.