We are happy to consider visiting any type of animal providing you feel confident
that you can detail all of your pet’s requirements.
(2) What happens at the initial meeting?
Basically the meeting is for you to meet us and for us to meet your pet. We like
to run through the routine you would like us to follow during the visits, just to
make sure there is nothing unusual that we might not have done before. We will also
explain about the information you will need to provide us with if you wish to book
You don’t have to decide there and then about making a booking, as we will hold your
visit dates for 24hrs after the meeting.
(3) Will you administer medication?
We are happy to administer medication to your pet providing you can give suitable
directions and your pet is happy to oblige.
(4) What do I have to leave for the visit?
You need to leave sufficient food and litter to cover the duration of the visits.
Everything else we need, we will bring with us.
(5) If my return is delayed, will you continue to visit my pet?
Yes, if you inform us of the delay.
We always keep your key until you notify us that you are home. This way, if you are
delayed, we can arrange additional visits at your request. Any such additional visits
will be charged at the same rate as the original agreement.
(6) Will you charge me for visits if I return early?
If you return early, you need to let us know so that we can cancel any outstanding
visits. By doing this you will avoid having to pay for unnecessary visits.
If you forget to inform us that you are home and we arrive for a visit, then you
will still be charged for this visit, but we will cancel any further outstanding
(7) How secure will my keys be?
Your keys are coded without any address information on them and stored in a non-mobile
(8) Do you operate a key holding scheme?
We do operate a free, fully insured key holding scheme.
This helps us as it saves us having to arrange to collect keys from you in the future
and additionally benefits you, in the event that you ever lose your own keys.
Participation also means that you will not incur any key collect / return charges.
(9) Can you stay overnight?
Please contact us about availability and prices.
(10) How will you know the routine my pet follows?
When we carry out an initial meeting we will complete a Visit Information Form which
details your pet’s routine along with vet details and emergency contact information
etc. This needs to be completed fully, so that we can follow your pet’s routine as
closely as possible during visits.
(11) What if there is an emergency in my home (e.g. burst pipe)?
Any such emergencies would be treated in the same way as we would in our own home,
by trying to prevent further damage. Following this, we will notify you of the problem.
(12) What happens if the pet food runs out while I am away?
We always ask that sufficient food is left for the duration of the visits. However,
should there be a problem we would of course buy more food and provide you with a
receipt for reimbursement at the end of the visits.
(13) Do you keep client information confidential?
We do not share your information with any third parties.
(14) Will your visits draw attention to the fact I am away?
We do not use logos etc. on our vehicles or clothing in order to ensure that we attract
as little attention as possible during visits and to give the appearance of normal
family comings and goings.
(15) Could you water my houseplants during your visits?
Yes. This is one of the free services we will provide during visits, as well as moving
mail etc. away from your front door, putting your dustbin out on bin day, putting
on lights / drawing curtains and also buying essential provisions for your return.
(16) I have more than one pet, would I have to pay extra?
Our prices are based on the time spent per visit.
We do not charge extra for additional pets being looked after in the same household,
providing we feel all the duties can be carried out safely during the allotted time.
(17) Could you visit my house even though I don’t have pets?
Yes. Please contact us to discuss prices.
(18) I am going on a day trip, not a holiday - can you still help?
Yes. We are quite happy to make single visits whenever necessary.